Contact Center Professionals: Feedback on Speech Analytics Optimization
$25/task
source wording: “Terac listing record, payRate 25.00 USD ONE_TIME”
What this role asks for
- Speech Analytics
- Contact Center
- Customer Service
- Intent Detection
- React
Read from the posting's own words: show the exact sentences
- Speech Analytics: “listed by the platform under required skills: Speech Analytics”
- Contact Center: “listed by the platform under required skills: Contact Center”
- Customer Service: “listed by the platform under required skills: Customer Service”
- Intent Detection: “listed by the platform under required skills: Intent Detection”
- React: “…workflow for testing phrase matching in customer service software • React to early concepts for a new speech analytics optimization tool • Compare proposed…”
The role, as Terac describes it
We are running a paid study on new methods for testing and optimizing topics within contact center software. We need customer service professionals who work with speech analytics to review our approach and share their workflows.
What We're Researching
We're running a paid study on a new way to test and optimize topics in customer service software with speech analytics capabilities. Our goal is to streamline how teams manage phrase matching and intent detection. Your feedback will directly influence how these testing workflows are designed. How It Works
Read the rest of the description (12 more paragraphs)
You will participate in a remote video interview to walk us through your current speech analytics workflows. We will ask you to describe how you handle intent detection and topic optimization today. Then, you will review early concepts for a new testing interface and provide your honest reactions. Finally, we will discuss how these concepts compare to your existing tools. Who This Is For
We are looking for contact center and customer service professionals with hands-on experience in speech analytics. You should be familiar with phrase matching, topic optimization, or intent detection tools. We welcome call center managers, customer experience analysts, and speech analytics specialists.
What you would do
• Walk us through how you currently manage topics and intent detection
• Describe your workflow for testing phrase matching in customer service software
• React to early concepts for a new speech analytics optimization tool
• Compare proposed testing methods with your current software solutions
Who this is for
• Active professional in a contact center or customer service environment
• Hands-on experience with speech analytics software
• Familiarity with phrase matching or intent detection workflows
• Comfortable discussing technical aspects of topic optimization
Posted by Terac, reproduced here so you can judge the role before clicking. Original posting ↗
Source: platform job feed · first seen 4d ago · ID 5LE5HfEzrH9Q9XZy
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$25/taskTerac · Contact Center Professionals: Feedback on Speech Analytics Optimization
Apply on Terac ↗