micro1Other AI work
211 Specialist
up to $150/hr
About this role, in micro1's words
micro1 is looking for 211 Specialists to help evaluate and improve AI systems on government services topics. You’ll use your experience answering the public to check that questions sound like real callers and that answers would actually help them. Accuracy comes first. No AI experience is needed; your domain knowledge is what matters.
What you'll do
Scope of Work
- Review sample questions and flag any that don’t sound like what real callers ask.
- Write rubrics that define a correct, complete answer, including the right referrals and next steps for the caller.
- Evaluate AI-generated answers against your rubrics, flagging errors, omissions, outdated guidance, and answers that wouldn’t help a real caller.
- Share clear written feedback with the project team, working asynchronously.
Candidate background
Required Qualifications
- Experience as a 211 Specialist, Information & Referral Specialist, or Benefits Navigator, answering public questions about government services
- 1+ years of regular, high-volume public contact (phone, chat, or in person)
- Working knowledge of public benefits and community resources
- US-based
- Able to start quickly and commit 10-20 hours/week
- Clear, precise writing
Nice to Have
Show all 4 itemsHide these 4 items in Nice to Have
- Experience with crisis intervention or needs assessment
- Experience using community resource databases
- Experience creating guides, scripts, or training materials
- Experience helping a diverse range of callers, including rural and Spanish-speaking communities
Quoted from selected sections of micro1's posting. The full posting may state other conditions. Read the full posting
A closer look
More context, when you need it.
Full job descriptionThe original posting, in micro1's words
Posted by micro1, reproduced here so you can judge the role before clicking. Original posting ↗
Role Title: 211 Specialist
Role Type: Contractor
Location: Remote
Time Commitment: 10-20 hours/week, short-term project
micro1 is looking for 211 Specialists to help evaluate and improve AI systems on government services topics. You’ll use your experience answering the public to check that questions sound like real callers and that answers would actually help them. Accuracy comes first. No AI experience is needed; your domain knowledge is what matters.
Scope of Work
• Review sample questions and flag any that don’t sound like what real callers ask.
• Write rubrics that define a correct, complete answer, including the right referrals and next steps for the caller.
• Evaluate AI-generated answers against your rubrics, flagging errors, omissions, outdated guidance, and answers that wouldn’t help a real caller.
• Share clear written feedback with the project team, working asynchronously.
Required Qualifications
• Experience as a 211 Specialist, Information & Referral Specialist, or Benefits Navigator, answering public questions about government services
• 1+ years of regular, high-volume public contact (phone, chat, or in person)
• Working knowledge of public benefits and community resources
• US-based
• Able to start quickly and commit 10-20 hours/week
• Clear, precise writing
Nice to Have
• Experience with crisis intervention or needs assessment
• Experience using community resource databases
• Experience creating guides, scripts, or training materials
• Experience helping a diverse range of callers, including rural and Spanish-speaking communities
Working with micro1Pay, getting started and work, from micro1's own pages
What the platform publishes in general. These are not extra terms confirmed for this particular role.
- Getting paid
- Paid in US dollars twice a month through Deel, usually landing around the 5th and the 20th. Nothing is paid until Deel's identity check is done. library.micro1.ai/working/faqs, library.micro1.ai/working/payroll-policy
- Before your first paid task
- An AI interview with micro1's recruiter Zara, then your profile, ID verification, a KarmaCheck background check and the Deel contract. Some pipelines add a quiz or test task. micro1.ai/experts, micro1.ai/ai-interview-guide, library.micro1.ai/getting-started/next-steps-after-certif..., library.micro1.ai/working/faqs, library.micro1.ai/working/what-to-expect
- How much work
- Certification makes you eligible but does not guarantee placement. micro1's FAQ puts the usual commitment at about 15 to 20 hours a week, depending on the client. micro1.ai/experts, library.micro1.ai/working/faqs
- Contract
- Independent contractor, with the contract issued through Deel. library.micro1.ai/policies/understanding-your-expert-agre..., library.micro1.ai/working/deel
Read on the pages linked above on 23 Sep 2026. Platforms change these terms, so check the linked page before you rely on one.
Alex's experience on micro1A personal account, not a promise about your project
Alexruns this site and has worked on micro1 himself. Written 31 Aug 2026.
- Every interview I took used an AI interviewer, and some included a timed business exercise of around 25 minutes.
- On later applications, interview reuse on micro1 was often partial, and I still answered questions about one to three additional skills.
- I entered a requested rate for the job. One listing showed about $180 an hour. I requested about $160 and received the rate I entered. Those amounts are approximate, and this describes my application, not proof that a lower request caused acceptance.
- Onboarding and setup came to about 2 hours, with clear materials. Of the three platforms I worked on, it was the easiest transition into work. That is an estimate from my projects, not a platform average.
- On my micro1 project, Hubstaff showed time and mouse or keyboard activity, not screenshots, app names or website history. That describes what I saw, not every possible setup.
- I was paid for hours logged, once every 14 days, and I have not experienced late or incorrect payments. That was my arrangement.
One person's applications, not a promise about yours.
What happens after you apply, first-handSources and listing historyWhere this information comes from
This listing's history
- First seen here on 12 Oct 2026, and still on micro1's list when we last read it on 13 Oct 2026.
- The listed pay has not changed since then.
- Posted by micro1
- First seen by AIPayList
- Last seen live
- Listing ID
- 5baacaee-bc03-4184-ba84-9b5fc84b3351
Pay as the source states it: “micro1 job record, ideal_hourly_rate: $50–$150/hr”.
Platforms sometimes change a rate after posting. Every listing here is re-read at least once a day and corrected when its source moves, so a difference you see on the platform is usually a change made since the last read. How freshness works.
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