micro1Domain experts
Customer Service Expert
up to $28/hr
About this role, in micro1's words
micro1 is engaging Customer Service Experts to contribute to a customer’s project, delivering phone-based support across the United States. In this role, you'll apply your expertise to help train next-generation AI systems. Your work will shape how models learn, reason, and perform through high-quality, real-world input. No prior experience in AI is required — your domain knowledge is what matters. As an independent contractor, you will represent customers during live calls, handling communications with businesses and service providers to complete everyday tasks. This remote engagement prioritizes written and verbal English communication and seeks proactive professionals from LATAM regions.
What you'll do
Scope of Work
- Place and receive phone calls on behalf of customers to complete tasks including reservations, appointment scheduling, and vendor confirmations.
- Engage with businesses and service providers, ensuring clear, professional communication to gather information and fulfill requests.
- Efficiently navigate phone menus, hold queues, and call centers to reach the appropriate contact for each task.
Show all 7 itemsHide the other 4 in Scope of Work
- Document outcomes and important details for every call interaction with accuracy and attention to confidentiality.
- Handle a high volume of short, consecutive calls addressing a variety of customer needs.
- Collaborate with other remote professionals to ensure a consistent, high-quality customer service experience.
- Uphold the highest standards of professionalism and discretion with sensitive customer information.
Candidate background
Preferred Qualifications
- Demonstrated experience in executive assistance, virtual assistance, concierge services, or customer support via phone.
- Fluent, neutral, and clear spoken English with strong improvisational and live conversation skills for US-based interactions.
- Confidence in making outbound calls, including cold calls, and efficiently navigating automated phone systems.
Show all 6 itemsHide the other 3 in Preferred Qualifications
- Reliable high-speed internet connection, quiet work environment, and a quality wired or USB headset.
- Experience in the hospitality, restaurant, or travel industries; negotiation or escalation experience is a plus.
- Proven ability to work autonomously, manage multiple consecutive tasks, and deliver high-quality service remotely.
Quoted from selected sections of micro1's posting. The full posting may state other conditions. Read the full posting
A closer look
More context, when you need it.
Full job descriptionThe original posting, in micro1's words
Posted by micro1, reproduced here so you can judge the role before clicking. Original posting ↗
Role Title: Customer Service Expert – Phone Support (LATAM)
Role Type: Contractor
Location: Latam remote
Mexico, Central America, Colombia, Peru, Ecuador, Argentina, Chile and Brazil.
micro1 is engaging Customer Service Experts to contribute to a customer’s project, delivering phone-based support across the United States. In this role, you'll apply your expertise to help train next-generation AI systems. Your work will shape how models learn, reason, and perform through high-quality, real-world input. No prior experience in AI is required — your domain knowledge is what matters. As an independent contractor, you will represent customers during live calls, handling communications with businesses and service providers to complete everyday tasks. This remote engagement prioritizes written and verbal English communication and seeks proactive professionals from LATAM regions.
Scope of Work
• Place and receive phone calls on behalf of customers to complete tasks including reservations, appointment scheduling, and vendor confirmations.
• Engage with businesses and service providers, ensuring clear, professional communication to gather information and fulfill requests.
• Efficiently navigate phone menus, hold queues, and call centers to reach the appropriate contact for each task.
• Document outcomes and important details for every call interaction with accuracy and attention to confidentiality.
• Handle a high volume of short, consecutive calls addressing a variety of customer needs.
• Collaborate with other remote professionals to ensure a consistent, high-quality customer service experience.
• Uphold the highest standards of professionalism and discretion with sensitive customer information.
Preferred Qualifications
• Demonstrated experience in executive assistance, virtual assistance, concierge services, or customer support via phone.
• Fluent, neutral, and clear spoken English with strong improvisational and live conversation skills for US-based interactions.
• Confidence in making outbound calls, including cold calls, and efficiently navigating automated phone systems.
• Reliable high-speed internet connection, quiet work environment, and a quality wired or USB headset.
• Experience in the hospitality, restaurant, or travel industries; negotiation or escalation experience is a plus.
• Proven ability to work autonomously, manage multiple consecutive tasks, and deliver high-quality service remotely.
Compensation Structure
Representatives are paid for scheduled, available hours — not per call completed.
Start Timeline & Availability
This role requires committed, shift-based availability — representatives must be fully active and responsive for the entire duration of every scheduled shift. This would be an initial 4-week engagement, with representatives working four 5-hour shifts per week (up to 20 hours/week). Genuine weekend availability is required for a portion of the team.
We typically fill roles within 48 hours and expect selected candidates to start their first shifts within 24–48 hours of completing onboarding.
Working with micro1Pay, getting started and work, from micro1's own pages
What the platform publishes in general. These are not extra terms confirmed for this particular role.
- Getting paid
- Paid in US dollars twice a month through Deel, usually landing around the 5th and the 20th. Nothing is paid until Deel's identity check is done. library.micro1.ai/working/faqs, library.micro1.ai/working/payroll-policy
- Before your first paid task
- An AI interview with micro1's recruiter Zara, then your profile, ID verification, a KarmaCheck background check and the Deel contract. Some pipelines add a quiz or test task. micro1.ai/experts, micro1.ai/ai-interview-guide, library.micro1.ai/getting-started/next-steps-after-certif..., library.micro1.ai/working/faqs, library.micro1.ai/working/what-to-expect
- How much work
- Certification makes you eligible but does not guarantee placement. micro1's FAQ puts the usual commitment at about 15 to 20 hours a week, depending on the client. micro1.ai/experts, library.micro1.ai/working/faqs
- Contract
- Independent contractor, with the contract issued through Deel. library.micro1.ai/policies/understanding-your-expert-agre..., library.micro1.ai/working/deel
Read on the pages linked above on 23 Sep 2026. Platforms change these terms, so check the linked page before you rely on one.
Alex's experience on micro1A personal account, not a promise about your project
Alexruns this site and has worked on micro1 himself. Written 31 Aug 2026.
- Every interview I took used an AI interviewer, and some included a timed business exercise of around 25 minutes.
- On later applications, interview reuse on micro1 was often partial, and I still answered questions about one to three additional skills.
- I entered a requested rate for the job. One listing showed about $180 an hour. I requested about $160 and received the rate I entered. Those amounts are approximate, and this describes my application, not proof that a lower request caused acceptance.
- Onboarding and setup came to about 2 hours, with clear materials. Of the three platforms I worked on, it was the easiest transition into work. That is an estimate from my projects, not a platform average.
- On my micro1 project, Hubstaff showed time and mouse or keyboard activity, not screenshots, app names or website history. That describes what I saw, not every possible setup.
- I was paid for hours logged, once every 14 days, and I have not experienced late or incorrect payments. That was my arrangement.
One person's applications, not a promise about yours.
What happens after you apply, first-handHow does the pay compare?Across Domain experts roles, not this role alone
From our own daily reads of every open listing on the platforms we follow, not from micro1's posting. How we count.
Pay across the field: Domain experts
Across 751 roles in this field with a stated hourly rate in US dollars, on 21 platforms, the middle half pays $63 to $125 an hour at the top of the range, and the median is $100. This role's top rate, $28, is in the bottom quarter. Of the 267 distinct rates we count, 14 are lower and 253 are higher.
| Platform | Roles | Top of range, per hour |
|---|---|---|
| micro1 (this platform) | 154 | $12 to $400 · median $110 |
| Alignerr | 148 | $24 to $200 · median $80 |
| AfterQuery | 93 | $45 to $175 · median $100 |
| Mercor | 90 | $55 to $450 · median $120 |
| Handshake AI | 81 | $30 to $300 · median $80 |
Sources and listing historyWhere this information comes from
This listing's history
- First seen here on 9 Sep 2026, and still on micro1's list when we last read it on 25 Oct 2026.
- The listed pay has not changed since then.
- Posted by micro1
- First seen by AIPayList
- Last seen live
- Listing ID
- 300552bc-f87f-4511-aa7a-9fcf5a483f37
Pay as the source states it: “micro1 job record, ideal_hourly_rate: $18–$28/hr”.
Platforms sometimes change a rate after posting. Every listing here is re-read at least once a day and corrected when its source moves, so a difference you see on the platform is usually a change made since the last read. How freshness works.
Keep exploring
More like this
Related field, different requirements. Check each role's own page before you apply.