Jobs / micro1

Customer Service Expert

up to $28/hr

source wording: “micro1 job record, ideal_hourly_rate: $18–$28/hr”

Platform: micro1
Posted: 15h ago · seen live 30 min ago
Eligibility: Worldwide
Except 20 countries micro1 names. Show them
micro1 says it cannot hire residents of these 20 countries and regions: Afghanistan, Belarus, China, Cuba, Democratic Republic of the Congo, Hong Kong, Iran, Iraq, Libya, Macao, Myanmar, North Korea, Russia, Somalia, South Sudan, Sudan, Syria, Ukraine, Venezuela and Yemen. Checked 2026-09-05. Check the current list.
To start: Account and CV, then an AI interview of about an hour.Want to know exactly what the process looks like? Step by step for micro1.

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What this role asks for

phone calls
customer service
captcha
scheduling
appointment handling

Read from the posting's own words: show the exact sentences

phone calls: “listed by the platform under required skills: phone calls”
customer service: “listed by the platform under required skills: customer service”
captcha: “listed by the platform under required skills: captcha”
scheduling: “listed by the platform under required skills: scheduling”
appointment handling: “listed by the platform under required skills: appointment handling”

The role, as micro1 describes it

Role Title: Customer Service Expert – Phone Support (LATAM)

Role Type: Contractor

Location: Remote

micro1 is engaging Customer Service Experts to contribute to a customer’s project, delivering phone-based support across the United States. In this role, you'll apply your expertise to help train next-generation AI systems. Your work will shape how models learn, reason, and perform through high-quality, real-world input. No prior experience in AI is required — your domain knowledge is what matters. As an independent contractor, you will represent customers during live calls, handling communications with businesses and service providers to complete everyday tasks. This remote engagement prioritizes written and verbal English communication and seeks proactive professionals from LATAM regions.

Read the rest of the description (20 more paragraphs)

Scope of Work

• Place and receive phone calls on behalf of customers to complete tasks including reservations, appointment scheduling, and vendor confirmations.

• Engage with businesses and service providers, ensuring clear, professional communication to gather information and fulfill requests.

• Efficiently navigate phone menus, hold queues, and call centers to reach the appropriate contact for each task.

• Document outcomes and important details for every call interaction with accuracy and attention to confidentiality.

• Handle a high volume of short, consecutive calls addressing a variety of customer needs.

• Collaborate with other remote professionals to ensure a consistent, high-quality customer service experience.

• Uphold the highest standards of professionalism and discretion with sensitive customer information.

Preferred Qualifications

• Demonstrated experience in executive assistance, virtual assistance, concierge services, or customer support via phone.

• Fluent, neutral, and clear spoken English with strong improvisational and live conversation skills for US-based interactions.

• Confidence in making outbound calls, including cold calls, and efficiently navigating automated phone systems.

• Reliable high-speed internet connection, quiet work environment, and a quality wired or USB headset.

• Experience in the hospitality, restaurant, or travel industries; negotiation or escalation experience is a plus.

• Proven ability to work autonomously, manage multiple consecutive tasks, and deliver high-quality service remotely.

Compensation Structure

Representatives are paid for scheduled, available hours — not per call completed.

Start Timeline & Availability

This role requires committed, shift-based availability — representatives must be fully active and responsive for the entire duration of every scheduled shift. This would be an initial 4-week engagement, with representatives working four 5-hour shifts per week (up to 20 hours/week). Genuine weekend availability is required for a portion of the team.

We typically fill roles within 48 hours and expect selected candidates to start their first shifts within 24–48 hours of completing onboarding.

Posted by micro1, reproduced here so you can judge the role before clicking. Original posting ↗

Apply on micro1 ↗What happens after you apply →

Source: platform job feed · first seen 4h ago · ID 300552bc-f87f-4511-aa7a-9fcf5a483f37

Customer Service Expert

The role, as micro1 describes it

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