SME CareersDomain experts
Customer Service (Call Center) Expert
up to $30/hr
About this role, in SME Careers' words
In this hourly, remote contractor role, you will work as a Customer Service Subject Matter Expert (SME) to support the creation of a custom dataset of natural, human-enacted customer service conversations used to train and improve speech-to-speech AI agents. You will participate in realistic customer service scenarios, applying your professional experience in client communication, issue resolution, support workflows, and customer relationship management to ensure conversations accurately reflect real-world interactions. You will demonstrate natural and professional communication, active listening, problem-solving, empathy, and appropriate issue-resolution techniques while following project-specific scenarios, instructions, and quality guidelines. Your contributions will help AI systems learn to handle customer interactions more naturally, accurately, and effectively.
What you'll do
Responsibilities
- Develop AI Training Content: Create natural, human-enacted customer service conversations across realistic support scenarios.
- Optimize AI Performance: Evaluate and rank AI responses to enhance the model's accuracy, fluency, and contextual relevance.
- Ensure Model Integrity: Test AI models for potential inaccuracies or biases, validating their reliability across use cases.
Candidate background
Requirements
- Bachelor’s degree (or higher) in Business Administration, Communications, Marketing, Management, or a related field (or equivalent professional experience).
- 2+ years of professional Customer Service (call center) experience, with demonstrated expertise in client communication, issue resolution, support workflows, and customer relationship management.
- 1+ year of experience in AI training, such as data annotation, AI evaluation, model training, response evaluation, or similar AI-related work.
- Strong knowledge of end-to-end customer support workflows, including issue identification, troubleshooting, escalation, follow-up, and resolution.
- Excellent spoken English C1+ (US only), with clear and fluent verbal communication.
- Hands-on experience managing customer inquiries, complaints, service requests, and escalations across a range of customer scenarios.
- Ability to adapt communication style, tone, and approach based on the customer’s needs, situation, and level of concern.
- Reliable, self-directed, and able to deliver consistent quality in an hourly, remote contractor environment.
Quoted from selected sections of SME Careers' posting. The full posting may state other conditions. Read the full posting
A closer look
More context, when you need it.
Full job descriptionThe original posting, in SME Careers' words
Posted by SME Careers, reproduced here so you can judge the role before clicking. Original posting ↗
In this hourly, remote contractor role, you will work as a Customer Service Subject Matter Expert (SME) to support the creation of a custom dataset of natural, human-enacted customer service conversations used to train and improve speech-to-speech AI agents. You will participate in realistic customer service scenarios, applying your professional experience in client communication, issue resolution, support workflows, and customer relationship management to ensure conversations accurately reflect real-world interactions. You will demonstrate natural and professional communication, active listening, problem-solving, empathy, and appropriate issue-resolution techniques while following project-specific scenarios, instructions, and quality guidelines. Your contributions will help AI systems learn to handle customer interactions more naturally, accurately, and effectively.
This role is with SME Careers, a fast-growing AI Data Services company and subsidiary of SuperAnnotate, delivering training data for many of the world’s largest AI companies and foundation-model labs.
Responsibilities
• Develop AI Training Content: Create natural, human-enacted customer service conversations across realistic support scenarios.
• Optimize AI Performance: Evaluate and rank AI responses to enhance the model's accuracy, fluency, and contextual relevance.
• Ensure Model Integrity: Test AI models for potential inaccuracies or biases, validating their reliability across use cases.
Requirements
• Bachelor’s degree (or higher) in Business Administration, Communications, Marketing, Management, or a related field (or equivalent professional experience).
• 2+ years of professional Customer Service (call center) experience, with demonstrated expertise in client communication, issue resolution, support workflows, and customer relationship management.
• 1+ year of experience in AI training, such as data annotation, AI evaluation, model training, response evaluation, or similar AI-related work.
• Strong knowledge of end-to-end customer support workflows, including issue identification, troubleshooting, escalation, follow-up, and resolution.
• Excellent spoken English C1+ (US only), with clear and fluent verbal communication.
• Hands-on experience managing customer inquiries, complaints, service requests, and escalations across a range of customer scenarios.
• Ability to adapt communication style, tone, and approach based on the customer’s needs, situation, and level of concern.
• Reliable, self-directed, and able to deliver consistent quality in an hourly, remote contractor environment.
Location: Remote
How does the pay compare?Across Domain experts roles, not this role alone
From our own daily reads of every open listing on the platforms we follow, not from SME Careers's posting. How we count.
Pay across the field: Domain experts
Across 751 roles in this field with a stated hourly rate in US dollars, on 21 platforms, the middle half pays $63 to $125 an hour at the top of the range, and the median is $100. This role's top rate, $30, is in the bottom quarter. Of the 268 distinct rates we count, 15 are lower and 247 are higher.
| Platform | Roles | Top of range, per hour |
|---|---|---|
| micro1 | 155 | $12 to $400 · median $110 |
| Alignerr | 148 | $24 to $200 · median $80 |
| AfterQuery | 93 | $45 to $175 · median $100 |
| Mercor | 90 | $55 to $450 · median $120 |
| Handshake AI | 81 | $30 to $300 · median $80 |
Sources and listing historyWhere this information comes from
This listing's history
- First seen here on 16 Oct 2026, and still on SME Careers's list when we last read it on 25 Oct 2026.
- The listed pay has not changed since then.
- Posted by SME Careers
- Not stated
- First seen by AIPayList
- Last seen live
- Listing ID
- 21a03d92-b786-4103-b202-6554b8f809c1
Pay as the source states it: “Up to $30/hr”.
SME Careers posts this role once per country: 3 listings with the same title and pay. We treat them as one role, open in 2 countries.
Platforms sometimes change a rate after posting. Every listing here is re-read at least once a day and corrected when its source moves, so a difference you see on the platform is usually a change made since the last read. How freshness works.
Keep exploring
More like this
Related field, different requirements. Check each role's own page before you apply.